At Ibiza Rocks, your privacy is a priority. This document explains how we collect, use, and protectyour information, as well as your rights regarding your personal data.

Who We Are

IBIZA ROCKS GROUP is committed to ensuring your privacy is protected. By providing your information through our website, you consent to the terms outlined in this policy.

What Information We Collect

We collect the following information to personalise our services, improve our offerings, and tailor communications to your preferences:

• Full Name: To address communications personally.
• Email: To send updates, offers, and event information.
• Phone Number: To contact you with offers or updates via SMS, Messenger, or WhatsApp, if consented.
• Gender and other preferences : To provide tailored offers and improve customer insights.
• Contact Preferences: To ensure we communicate with you through your preferred channels.

We also collect purchase history: Information about the products, services, or tickets you have bought.

We collect this information with your consent, provided via forms or during transactions on our website.

How We Use Your Information

We use your information to:

• Personalize Communications: Send updates, offers, or event information tailored to your preferences.
• Fulfill Orders: Track and process purchases (e.g., tickets or merchandise).
• Provide Customer Support: Assist with issues related to orders or preferences.
• Analyse Trends: Improve our offerings and deliver a better customer experience.

We may use your data for profiling to create a personalised experience. For example, we may analyze your travel preferences or purchase history to recommend relevant offers.

Legal Basis for Processing

We process your data based on:

• Your Consent: Provided when you fill out forms or make a purchase.
• Legitimate Interests: To improve our services and customer experience.
• Compliance with Legal Obligations: If required by law to retain or share your data.

You can withdraw your consent at any time by contacting us at sales@ibizarocks.com or using the unsubscribe link in our communications.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations:

• Contact Information: Retained while you remain subscribed or until you withdraw consent
• Purchase History: Retained as long as necessary for customer service, record-keeping, or legal compliance.

Sharing Your Data

We do not sell personal data. However, we may share your information with trusted third parties in specific circumstances, as outlined below:

Service Providers:

We share your data with third-party service providers who assist us in delivering our services, such as: Email and SMS marketing platforms to send communications on our behalf. Analytics providers to help us understand user behavior and improve our offerings.

These providers are contractually obligated to protect your data and use it only for the purposes outlined in this policy.

Event Promoters and Artists:

When you purchase tickets, register for events, or engage with specific promotions, we may share relevant information (e.g., name, email, or booking details) with event promoters, artists, or their representatives if:

• It is necessary for the organization or delivery of the event.
• It is for marketing purposes, but only if you have explicitly opted in to receive communications from the promoter, artist, or their representatives.

For example, if you attend an event hosted by a specific promoter and opt in during registration or ticket purchase, your data may be shared with that promoter for future marketing communications. You can withdraw your consent at any time by contacting us or the relevant third party directly.

Legal Requirements:

We may disclose your data if required to comply with applicable laws, legal processes, or regulatory obligations.

Business Transfers:

In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new entity as part of the transaction. We will notify you of such changes and provide an opportunity to manage your preferences.

Purchase history is only used internally to improve services and provide better recommendations. It is not shared with third parties for marketing purposes.

Cookies and Tracking

We use cookies to:

• Store your preferences.
• Provide personalised content based on your behavior.

Third-party services (e.g., analytics or advertising platforms) may use cookies to collect behavioural data. These cookies are governed by the policies of their respective providers. You can control cookies via your browser settings.

Your Rights

Under applicable privacy laws, you have the right to:

• Access: Request details of the personal information we hold about you.
  Correction: Correct any inaccuracies in your data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Limit how we process your data.
• Withdraw Consent: Change your contact preferences or unsubscribe at any time.

To exercise these rights, contact us at info@ibizarocks.com.

Data Security

We use physical, electronic, and managerial safeguards to secure your personal data and protect it from unauthorised access, disclosure, or misuse.

Children’s Privacy

We do not knowingly collect data from children under 16. Parents or guardians should monitor their children’s online activities.

External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites and recommend reviewing their policies.

Updates to This Policy

This policy is subject to periodic updates. The latest version will always be available on our website. Changes will take effect immediately upon posting.

Contact Us

For any questions or to exercise your rights, contact us at info@ibizarocks.com.

Last Updated: December 20, 2024