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Venue
Making an Event Booking
Changing an Event Booking
Event & Venue FAQs
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Venue
Can I come to an event at Ibiza Rocks if i’m not staying in the Hotel?
Yes all our events are open to both Hotel and non-hotel guests. You’ll just need to purchase a General Admission Ticket or book a Daybed, Table or Sofa online through our site.
If you are staying in Ibiza Rocks Hotel you get entry to all the events included in your booking.
Can I come to an event if i’m under 18?
No sorry, all our events are strictly adults only so the minimum age requirement is 18 years old.
All guests will be required to provide identification on the door of the event and any guests found to be under the age of 18 will be denied entry with no refund.
What time do the events start and end?
Our events do have different start and finish times. Generally speaking though the doors open at 2pm and close at 9pm.
Do I need to be in before a certain time?
Last entry for our events is 5pm. If you have not arrived by this time then you will not be allowed entry and your Day Bed, Sofa or Table may be resold.
How do I know who is playing?
Check out the events section on our website for the latest line up news
Do I need to print my confirmation or tickets?
You are not required to print off your booking confirmation, as long as you can present it on your phone or mobile device on arrival you will be able to enter the Venue.
Can I buy food inside the venue?
Yes we have a delicious venue menu available covering everything from premium bottles to pizzas for both general admission ticket holders as well as Bed, Table & Sofa bookings. We have options to cater for all dietary requirements whether vegetarian, vegan or gluten free.
Is there disabled access to the venue?
Yes we have stairlifts and elevators across the hotel and venue to enable easy access.
Are there lockers?
Yes, we have a limited number of lockers available on a first-come, first serve basis. So if you’re planning on bringing anything of value with you we’d recommend arriving early.
How do I get to Ibiza Rocks?
If you are staying in San Antonio then Ibiza Rocks is just a five minute walk from the West End and Sunset Strip. It won’t cost you any more than €10 if travelling by Taxi in San An.
For those not staying in San Antonio, you can get a bus from most resorts on the island to the San Antonio Bus Station which is then around 10 minutes walk to Ibiza Rocks. There is also a taxi rank just outside the hotel for when you are leaving.
Making an Event Booking
How do I book for an event?
All availability and prices for our event tickets and VIP options can be viewed in the fastest way by clicking “BUY TICKETS / VIP” in the top right corner of the site and heading to our events calendar. There you can choose your events and entry options, including general admission, beds, tables and sofas.
How do I book VIP?
Prices for all our VIP space vary per event but each booking is always made up of two parts, a deposit and a food & drink drink credit.
The deposit is the amount you pay to rent your bed for the day and the Minimum Spend is the minimum amount your group needs to spend on food or drink.
For example if a Pool Bed has a €80 deposit and €400 minimum spend, the total cost of the bed for up to 6 people is €480. You’d receive €400 of that back as credit to spend on food and drink of your choice on the day.
When you book you need to pay an €80 deposit with the remainder of the min. spend balance due 2 weeks before the event.
Can I choose where exactly my VIP space will be?
All our spaces are allocated by our team based on the size of your group. Whether you’re dancing in the pool, on the iconic hot pink terrace or on the balcony above the action, you and your group are guaranteed a great view, great sounds and an event experience like no other.
Can I book a VIP space if I dont have the maximum number of people?
Yes. The total price will however not change depending on the number of people so we encourage you to speak to friends and family to join you on your booking.
Do I have to pay in full today?
On tickets you pay everything on booking but our more expensive bed, table and sofa spaces are split into two payments. On booking you pay an €80 deposit with the remainder of the balance due 2 weeks before the event.
You will be sent a secure payment link to make the full balance payment online – if you have any issues please contact a member of our support team.
Can I upgrade to VIP as a hotel guest?
Yes! Upgrade to a VIP bed, sofa or table for any event during your stay and as a hotel guest you’ll receive 100% of the balance back as Food & Drink credit.
Can I book VIP on the day?
Not necessarily, you can take the chance that event spaces will be available to book on the day from our venue team and we may have tickets available on the door. However, if you really want to be there we would strongly recommend booking in advance so you don’t miss out!
When can I book Ibiza events 2024?
Tickets & VIP options for some of our 2024 Ibiza Rocks events are on sale now! We open for the 2024 Ibiza season in April, and we’ll be announcing loads more events soon, so keep your eyes peeled and get ready for the best and biggest Ibiza party yet!
Changing an Event Booking
If I cancel my event booking do I get a refund?
General Admission tickets cannot be exchanged or refunded unless the event is cancelled or re-scheduled.
Your bed/sofa/table deposit (and other fees paid at the time of booking) are non-refundable unless the event is cancelled or re-scheduled. You can, however contact us up to 14 days before the event (and your balance payment being due) to discuss options to move your booking should you be unable to attend on that specific date.
If the event is cancelled do I get a refund?
In the unlikely situation that an event is cancelled and we are unable to accept your booking then our team will help to move you to a future date in the same year.
If no other date works for you, then we would process a full refund as per our terms and conditions.
What should I do if I can’t attend an event i’ve booked for?
All cancellations must be put in writing from the email address used at the time of booking and sent to events@ibizarocks.com
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